Thoughtfully designed amenities for a comfortable & memorable stay
Wi-Fi
Parking
Luggage storage
24-hour services
24-hour security
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
ATM/Cash machine
Vending machines
Smoke detectors
Fire extinguishers
Key access
Guest Parking
Electric kettle
Dryer
Cookware/ Kitchen utensils
Services
Housekeeping
Car hire
Laundry
Dry cleaning
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Patio
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
CD player
AM/FM alarm clock
Room decor
Carpeted floor
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Location
No. 9 Jalan Bukit Mata, 93100 Kuching, Sarawak.,
Kuching,
Malaysia,
93100,
Sarawak
Map view
No. 9 Jalan Bukit Mata, 93100 Kuching, Sarawak.,
Kuching,
Malaysia,
93100,
Sarawak
City landmarks
Mall
Kuching Waterfront Bazaar
3100 ft
Museum
Sarawak Museum
1.1
mi
Museum
Chinese History Museum
3100 ft
Jalan Tunku Abdul Rahman Opposite the Riverside Majestic Hotel
Cat Monument
3100 ft
Jalan Main
Kuching Esplanade
3100 ft
Museum
Fort Margherita
2200 ft
Jln Taman Budaya
Astana
4000 ft
Lebuh Carpenter
carpenter street
3100 ft
Gallery
Upside Down House Kuching
3100 ft
Jalan Taman Budaya
Kuching Civic Centre
3100 ft
Jalan Tunku Abdul Rahman
Tua Pek Kong Temple
3100 ft
Church
St Thomas's Cathedral
3100 ft
Jalan Main Bazaar Handicraft Wall
Hornbill Street Mural
2500 ft
Gallery
John Gallery Dayak Arts
2500 ft
Kuching Waterfront
Square Tower
3100 ft
93000 Kuching
Main Bazaar
2600 ft
Museum
Sarawak Islamic Museum
4000 ft
Carpenter Street
Hiang Thian Siang Ti Temple
2800 ft
Public Building
Sarawak State Legislative Assembly
2900 ft
Jln Tun Abang Haji Openg Old Courthouse
The Ranee Museum
3300 ft
Btwn. Carpenter Street and India Street
Kuching Old Courthouse
1.1
mi
Jln Market
Kuching Mosque
4600 ft
Jalan Power
Orang Utan Murals
1.1
mi
Spa Centre
Mirage Spa
3100 ft
Nearby
Museum
The Brooke Gallery
1000 ft
5 Wayang Street
Hong San Si Temple
2000 ft
412 Jalan Ban Hock
Sri Srinivasagar Kaliamman Temple
1000 ft
Museum
The Tun Jugah Foundation
700 ft
Fountain
Hornbill Fountain
1600 ft
Shopping Area
Riverside Shopping Complex
1000 ft
Restaurants
Kuching Beer Garden
800 ft
147 Jalan Song Thian Cheok
Woon Lam Cafe 1999
800 ft
No. 189 Ground Floor Jalan Song Thian Cheok
Chinese Barbeque Specialist
900 ft
50 Jalan Padungan
Hornbill Barbeque Steamboat
1100 ft
Ban Hock Road
Dp Ice Cream Gula Apong
1100 ft
Jalan Chan Chin Ann
Bla Bla Bla
2700 ft
27 Jalan Tabuan
Taiwan Siau Jou
1400 ft
93 Jalan Padungan
Guest Ratings & Reviews
Real Guest Experiences & Ratings
82%
enjoyed their stay & would return
spacious rooms
helpful staff
poor dining attention
inconvenient check-in/out location
8.2/10
Great
Rooms
7.2
Location
8.3
Service
7.8
Dining
6.0
Guest reviews
8.2/10
based on 10 reviews
0.8
0.8/10 based on 50 reviews
Henry
United States,
May
2024
7.8/10
I had a wonderful stay at this hotel. The rooms were very spacious with a great kitchen/lounge/dining area, and the two bedrooms had plenty of room. A bonus was having a washing machine & dryer. It's definitely a good value for what you pay, especially for a large family looking for a place near the waterfront.
Rooms
9.0
The rooms were spacious and well-equipped with great amenities.
Service
9.0
The staff was extremely helpful, which made our stay easy and convenient.
Location
8.0
The location was perfect, just a 5-minute walk to shops and the waterfront. It's conveniently situated near the famous Top Spot food area and OCBC bank.
Dining
6.0
The dining experience was a bit disappointing as the food was always cold due to poor attention from staff. More varieties and better quality would enhance the dining experience.
Facilities
7.0
The facilities were decent, but could use some improvements.
spacious rooms
poor dining attention
Peter
United States,
March
2024
7.6/10
I loved how my room had a balcony, allowing me to enjoy the view outside. However, the four air conditioning units on that same balcony were incredibly noisy and disturbed my sleep all night. The hotel is okay and clean overall.
Rooms
7.0
The room with a balcony was a nice touch to enjoy the view, but the noisy generators on the balcony made it impossible to sleep peacefully. The room itself was clean and satisfactory.
Service
8.0
The service was helpful, especially when they assisted in finding my lost phone. They also handled an issue next to our room effectively. However, the payment process was a bit inconvenient as I had to pay at designated pay centers.
Location
9.0
The location is really strategic, right in the center of Kuching, with convenient in-house parking. It's close to the river and town center, making it a great choice for exploring the city.
Dining
7.0
The dining options could have been more varied, with limited choices like bread, butter, jam, and Malaysian-style dishes. However, the food was delicious, and apart from the lack of variety, it was enjoyable for me.
Facilities
7.0
The facilities were sufficient, but the presence of noisy generators on the balcony was a downside to an otherwise decent stay.
Norman
United States,
January
2024
6.8/10
I had a mixed experience at this hotel. The rooms were very big and ideal for a group of 4 persons, but they fell a bit below our expectations, especially compared to what was shown on the website. The back door with the connecting door between two rooms was convenient yet brought some noise issues. The service was very helpful and accommodating, organizing things for us when we asked, showcasing warm hospitality. However, there were instances of poor attention from staff leading to some disappointing moments. The location was great, just a short walk to the waterfront and surrounded by many eateries, although the place tended to be fully occupied during office hours. The proximity to the famous seafood Kuching spot was both a positive and a negative, being near to the restaurant but also leading to some dampness in the room. The dining experience was not the best, especially after breakfast, as there were no kitchen facilities, and interactions with the staff were subpar. Overall, the facilities were satisfactory without standing out.
Rooms
7.0
The rooms were very big and ideal for a group of 4 persons, but a bit below our expectations from the back door with the connecting door between two rooms.
Service
8.0
The service was very helpful and accommodating, and they organized things for us when we asked, showing warm hospitality.
Location
8.0
The location was great, just a short walk to the waterfront and surrounded by many eateries.
Dining
5.0
The dining experience was not the best, especially after breakfast, due to the lack of kitchen facilities and some disappointing interactions with staff.
Facilities
6.0
The facilities were satisfactory without standing out.
Jim
United States,
January
2024
7.4/10
I found this hotel to be in a convenient location, near the famous seafood food court 'Top Spot' and close to shopping complexes. The rooms, although a bit tired looking and lacking automatic doors, were connected through thin doors making it easy to hear noise from adjacent rooms. The service was friendly and attentive, although not always easily accessible at the reception. The dining experience was adequate but could use more variety, and the facilities were satisfactory.
Rooms
7.0
The tired-looking rooms were connected with thin doors, causing some noise issues from neighboring rooms.
Service
8.0
The staff was polite and friendly, offering attentive service upon check-in.
Location
9.0
The location was great, with easy access to main attractions, eateries, and shopping complexes.
Dining
6.0
The dining options were somewhat basic and could be improved with more variety.
Facilities
7.0
The facilities provided were satisfactory for a basic stay.
Larry
United States,
November
2023
7.8/10
I found the hotel to be like a home away from home, with convenient balcony access which was great for traveling with family. The rooms were not soundproof enough for my liking. The service was exceptional, with quick resolution of any household issues and helpful tips on local tourism. The location was good overall, with easy access to the city center and nearby attractions, although the back entrance through alleys could be off-putting at night. The dining options were decent, but lacking hot and tempting dishes in the morning due to the absence of kitchen facilities on-site. The facilities were satisfactory, providing essential services like car hire, dry cleaning, and laundry.
Rooms
7.0
The rooms felt like home but were not properly soundproofed.
Service
9.0
The staff were incredibly friendly and always eager to help with anything we needed.
Location
8.0
The hotel's location was good for relaxation at the end of the day, although the back entrance through alleys could be a downside.
Dining
7.0
The breakfast selection was decent, but lacked hot and tempting options in the morning.
Facilities
8.0
The hotel offered useful amenities like car hire, dry cleaning, and laundry services.
Judith
United States,
November
2023
7.2/10
I had a great time at this hotel! The rooms were clean and nice, and I found the male front desk staff on the afternoon and night shifts to be really good and nice. However, the noise from the generators on the balcony made it impossible to sleep. Overall, it was a comfortable stay with easy access using the passcard.
Rooms
7.0
The rooms were clean and nice with a comfortable setup. However, the noise from the generators on the balcony was disruptive.
Service
7.0
The service was friendly and helpful in arranging taxis and other needs. However, there could be room for improvement in being more engaging.
Location
8.0
The location was really nice, close to local shops, restaurants, and the waterfront. However, the view facing the old building was not pleasant.
Dining
6.0
The dining was normal with simple local dishes, but nothing extraordinary. The limited options might be a drawback compared to other hotels.
Facilities
8.0
The facilities were good overall, with easy access to essential services like car hire, laundry, and dry cleaning.
Ricky
United States,
November
2023
7.6/10
I had a mixed experience at this hotel. The location was convenient and central, near various attractions, but the lack of automatic doors in our room was a bit inconvenient. The service was friendly and helpful, especially with quick resolutions to housekeeping issues. However, I felt the service could have been more engaging. The dining experience was affordable but lacked variety; however, the freezing cold temperature was a downside. The rooftop swimming pool was a nice touch, though.
Rooms
8.0
Our room was clean and comfortable, but the lack of automatic doors made it feel less modern than expected.
Service
7.0
The service was helpful and nice overall, with quick resolutions to housekeeping matters, but it could have been more engaging in terms of guest interaction.
Location
8.0
The hotel's location is fantastic, right in the middle of town within walking distance to various key spots. However, I found it slightly overrated as a 4-star accommodation.
Dining
6.0
The dining cost was affordable, including breakfast, which was satisfactory but lacked variety. The freezing cold atmosphere was a notable downside to the morning experience.
Facilities
9.0
The rooftop swimming pool was a great facility to enjoy, and the available amenities for car hire, dry cleaning, and laundry added convenience during the stay.
Tom
United States,
September
2023
6.8/10
During my stay, the hotel had some ups and downs. The location was convenient, being close to town and the waterfront, but the room needs better maintenance. The service was friendly but lacked extensive touristic information. Dining was average with room for improvement in food quality. The facilities were decent overall.
Rooms
6.0
The connecting door between two rooms was out of action during our stay. The room could use some proper cleaning and mold removal due to safety concerns of the balcony.
Service
7.0
The staff were attentive and efficient, but couldn't help much with typical tourist information like getting to Bako National Park.
Location
8.0
The hotel is in the middle of town, near UTC, Pullman hotel, and Segi College, within walking distance to the waterfront. It's also in front of the famous seafood Kuching spot.
Dining
6.0
The dining experience was not usually very hot or tempting. However, it was cost-effective at RM8, offering homemade ice cream.
Facilities
7.0
The hotel provides services like car hire, dry cleaning, housekeeping, and laundry.
Matthew
United States,
June
2023
7.2/10
The hotel has a very strategic location, offering a nice view from the rooftop swimming pool and being close to local shops, restaurants, bars, pharmacy, 24h laundry service, and the waterfront. The rooms were comfortable with easy access using a passcard, although they fell slightly below our expectations compared to the website. The staff at Ariva Gateway Kuching was okay, but could be more engaging. Despite the need for some improvement in the dining selection, the fried fish was a highlight. The facilities are well-equipped, and the hotel is conveniently situated near major banks, food centers, and popular dining spots.
Rooms
7.0
The rooms were comfortable and had easy access using a passcard, but were a bit below our expectations compared to the website. Not suitable for families with small kids due to safety reasons of the balcony.
Service
7.0
The staff at Ariva Gateway Kuching were okay but could probably be a little more engaging. I found them really nice and helpful.
Location
8.0
The location is very strategic, with a nice view from the rooftop swimming pool and close to local shops, restaurants, bars, pharmacy, 24h laundry service, and the waterfront. Right next to 2 major banks and near food centers.
Dining
6.0
The dining experience needs improvement by preparing more food selections. The fried fish was a highlight but should offer more varieties.
Facilities
8.0
The hotel offers good amenities and facilities for a comfortable stay.
Great location
Dining variety
Ted
United States,
June
2023
7.2/10
The hotel is a bit classy without automatic doors commonly seen in other hotels, not new but suited my needs without any fuss. The service was really helpful and nice, although opening the room for laundry could be inconvenient. The location is strategic, near the city and within walking distance of good eateries. The dining experience was below average, but satisfactory for the start of the day. The facilities offered are decent.
Rooms
7.0
The rooms had a classic feel without automatic doors, yet they met my needs with no hassle.
Service
8.0
The service was really helpful and nice.
Location
9.0
The location is strategic, near the city and within walking distance of all the good eateries.
Dining
5.0
The dining was below average, but adequate for starting the day.
Facilities
7.0
The facilities were satisfactory.
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